privacy policy

1. introduction

The Experiential Company, LLC ("TEC," "we," "our," or "us") operates owlette, a cloud-connected process management and remote deployment system. this privacy policy explains how we collect, use, disclose, and safeguard your information when you use our service.

by using owlette, you agree to the collection and use of information in accordance with this policy.

2. information we collect

account information

when you create an account, we collect:

• email address
• name (first and last)
• password (stored securely using industry-standard hashing)
• two-factor authentication secrets (encrypted)

machine data

when you install the owlette agent on a machine, we collect:

• machine hostname and unique identifiers
• operating system information
• system metrics (CPU, memory, disk usage, GPU temperature)
• process information (names, paths, running status)
• agent heartbeat and online/offline status

usage data

we automatically collect:

• actions performed (process starts, stops, deployments)
• event logs (errors, crashes, status changes)
• timestamps of activities

3. how we use your information

we use the collected information to:

• provide and maintain the owlette service
• monitor machine health and process status
• execute remote commands and deployments
• send alerts and notifications
• authenticate users and secure accounts
• improve and optimize our service
• respond to support requests

4. data storage and security

your data is stored using Google Firebase and Google Cloud Platform infrastructure. we implement industry-standard security measures including:

• encryption in transit (TLS/HTTPS)
• encryption at rest (AES-256)
• secure authentication tokens with automatic expiration
• machine-specific encryption keys for agent credentials
• role-based access controls

while we strive to protect your information, no method of transmission over the internet is 100% secure. we cannot guarantee absolute security.

5. data retention

we retain your data as follows:

• account data: until you delete your account
• machine metrics: rolling 30-90 days (configurable)
• event logs: up to 90 days by default
• process data: until the machine is removed from your account

you may request deletion of your data at any time by contacting us.

6. third-party services

we use the following third-party services to operate owlette:

• Google Firebase: authentication, database, and hosting
• Google Cloud Platform: infrastructure and storage

these services have their own privacy policies governing how they handle your data.

7. your rights

depending on your location, you may have certain rights regarding your personal information:

California residents (CCPA)

you have the right to:

• know what personal information is collected
• request deletion of your personal information
• opt-out of the sale of personal information (we do not sell your data)
• non-discrimination for exercising your privacy rights

all users

you can:

• access your account data through the dashboard
• update or correct your information
• delete your account and associated data
• export your data upon request

8. cookies and tracking

owlette uses cookies and similar technologies for authentication and session management. these are essential for the service to function and cannot be disabled while using owlette.

we use Firebase Authentication, which sets cookies to maintain your login session. we do not use tracking cookies for advertising purposes.

9. children's privacy

owlette is not intended for use by anyone under the age of 13. we do not knowingly collect personal information from children under 13. if you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. changes to this policy

we may update this privacy policy from time to time. we will notify you of any changes by posting the new privacy policy on this page and updating the "last updated" date.

we encourage you to review this privacy policy periodically for any changes.

11. contact us

if you have any questions about this privacy policy or our data practices, please contact us at:

email: support@owlette.app

company: The Experiential Company, LLC

location: California, USA